How to set up your XTrakR

Before you set up your XTrakR check your sigfox coverage. If you are not happy with the coverage DO NOT turn on your XTrakR. Contact us immediately to arrange its return and your refund. Once you have activated the XTrakR we are unable to provide a refund or exchange.

Setting up your XTrakR is easy, following these main steps:

Step 1: Download the App and Create a User Account

Download the MyTagX App from the Google Play Store or the Apple App Store
Follow the prompts to create a new account

Step 2: Register your XTrakR

Click the + New Device button
Turn the XTrakR over so you can see the QR code
Scan the QR Code with the App, or enter the SIGFOX ID on the XTrakR into the App
Follow the prompts
Click Add Subscription
Choose Add Voucher Code
Enter your 10 digit voucher code on the included subscription card.
Your XTrakR will now have a 12 month subscription allocated

Step 3: Turn on your XTrakR

Take your XTrakR outside
Press the button for 7 full seconds - the LED should flash Red, then Green, then Blue and the unit is now ON.
(IMPORTANT: if you press the button 3 times, the XTrakR will flash Blue, then Green, then Red and the unit will switch off, so please avoid this unless you want to )
The first time it is turned on, the XTrakR could take up to 30 minutes to send its first GPS location - as it must initialise correctly and download essential GPS satellite path data.
Leave the XTrakR outside until you get the first GPS position showing on the App.

If you don't get a location within 30 minutes take the following steps:

1. Make sure your XTrakR has a clear view of the sky

2. Press and hold the XTrakR button for at least 7 seconds - this will force it to take a GPS reading.

3. If, within a few minutes, you still have not received a GPS location, take the device for a walk or a drive. This will help it to connect to the Sigfox network and get a GPS position.

If the above still doesn't work, raise a ticket here so we can check the device has initiated correctly.